Refund policy

RETURN AND REFUND POLICY

We hope you love everything you purchase from Sol Aesthetics by Anaiz. Due to the hygienic and personal nature of skincare, body care, beauty tools and wellness products, we can only accept eligible returns under the following conditions.

RETURN ELIGIBILITY

You may request a return within 14 calendar days of receiving your order.

To qualify for a return, the item must be:

• Unused and unopened
• In its original packaging
• In the same condition in which it was received
• Accompanied by your order confirmation or proof of purchase

Returns must be approved before being shipped or brought to the studio. Items returned without prior authorization may not be accepted.

NON-RETURNABLE ITEMS

For health and hygiene reasons, we cannot accept returns or issue refunds for:

• Opened, tested or used skincare, body care or cosmetic products
• Opened or used beauty tools, devices or accessories
• Gift cards
• Digital products or downloadable guides
• Items clearly marked “Final Sale”
• Special-order or preorder items marked “Final Sale” at the time of purchase

Bundles must be returned complete, unopened and unused to qualify for a refund.

SKIN SENSITIVITIES AND PRODUCT REACTIONS

Because every person’s skin is different, we cannot guarantee that a product will be suitable for every individual. Opened or used products generally cannot be returned because of personal preference, sensitivity or a skin reaction.

Please review the ingredients before purchasing, follow the product instructions and patch test when appropriate. If you experience irritation, discontinue use and contact us so we can help provide product guidance.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us within five calendar days of delivery and include your order number and clear photographs of the item and packaging.

If the issue is confirmed, we will provide an appropriate replacement or refund at no additional shipping cost.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping charges are nonrefundable. We recommend using a trackable shipping method, as Sol Aesthetics by Anaiz is not responsible for returns lost in transit.

REFUNDS

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Items that are opened, used, damaged after delivery or returned outside the approved return period will not qualify for a refund.

ORDER CANCELLATIONS

Cancellation requests must be submitted within two hours of placing the order. We cannot guarantee cancellation once an order has entered processing or has shipped.

To request a return, report an order issue or ask a question about this policy, please contact:

anaiz@solaestheticsbyaz.com
Sol Aesthetics by Anaiz
Chandler, Arizona