Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are processed and prepared for shipment within 1–3 business days (up to 72 business hours) after the order is placed.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may be extended during holidays, promotional periods, product launches or other periods of high order volume. Preorder items will follow the estimated shipping timeline stated on the applicable product page.

SHIPPING RATES AND DELIVERY

Available shipping methods and rates will be calculated and displayed at checkout.

Estimated delivery times begin after your order has been processed and transferred to the shipping carrier. Delivery estimates are provided by the carrier and are not guaranteed.

Sol Aesthetics by Anaiz is not responsible for carrier delays caused by weather, holidays, service interruptions or circumstances outside our control. If we cannot ship your order within the promised processing period, we will contact you with an updated estimate and available options.

ORDER TRACKING

Once your order ships, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking information to update.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us immediately at anaiz@solaestheticsbyaz.com. We cannot guarantee address changes after an order has entered processing or shipped.

Additional shipping charges resulting from an incorrect or incomplete address, refused delivery or unclaimed package may be the customer’s responsibility.

LOST OR MISSING PACKAGES

If your tracking information shows no movement or your package has not arrived within the carrier’s estimated timeframe, please contact us so we can assist with the carrier’s claim process.

If a package is marked as delivered but cannot be located, please check the delivery area, household members and neighbors, and contact the carrier. We will review missing-package concerns individually and assis